Although the NMC doesn't take a dark view of crisis situations, we do take a realistic one. If you're curious about the value of mediation and crisis negotiation skills for the workplace, take a look at issues that effect performance.


  • Divorce is a seven year process.
  • A divorce or separation from a long term relationship decreases an employee's production by up to 40 percent. That disruption will cause a four percent decrease in output for co-workers too. Approximately 10 percent in the workforce are in this situation, and 70 percent of workers are somewhere along the pre, current, or post timeline.

Customer Influence

  • It takes 12 positive experience to make up for one unresolved negative experience. 
  • 81 percent of customers who switched to a competitor say the company could have prevented it.
  • It costs six to seven times more to gain a new customer than retain an existing one.
  • Happy customers boost a company's bottom line.


  • Cybercrime in the fastest growing crime in the U.S. In 2015, cybercrime damages cost the World three trillion dollars.
  • Hundreds of thousands, and possibly millions, of people can be hacked now via their wirelessly connected and digitally monitored implantable medical devices (IMDs).
  • A large percentage of businesses that suffer a major data breach never recover their value.
  • Information theft remains the most expensive consequence of a cyber crime.

When An Employee Leaves

  • When an executive leaves, it can cost a company as much as 213 percent of the employees salary.
  • When a 50 thousand dollar or less employee leaves, it can cost the company 20 percent of their salary.

Caring For The Aging

  • Approximately 10 percent of women, age 45 to 64, are caring for an aging parent.
  • A significant percentage are caring for both children in the home and an aging parent outside of work hours.


  • 1.6 to 2.8 million youth run away each year.


  • 44 percent of homeless people are employed.

Workplace Bullying

  • Workplace bullying can cost employers more than 180 million dollars over a two year period in lost time and productivity.
  • A single, 6-month bullying experience felt over several years can cost approximately 300,000 dollars.


  • 80 percent of workers feel stress, and about half want help in learning how to manage it.
  • Job stress is the major source of on adults.
  • Stress causes accidents, absenteeism, employee turnover, diminished productivity, direct medical, legal, and insurance costs, worker's compensation awards and Federal Employers Liability Act (FELA) judgements. 
  • About one million workers are absent daily and costs up to 3.5 million annually for large employers.


  • There are more than a million attempts annually with 75 percent surviving.
  • A single suicide will cost approximately a million dollars in medical expenses annually.
  • Per 100,000 employees, there is approximately one suicide loss every seven days.