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Think Differently Or It's Falling Dominos, Mini Crisis Situation

Think Differently Or It's Falling Dominos, Mini Crisis Situation
Many well-meaning companies make their best efforts to provide EAPs and other resources to employees; however, without an understanding of conflic...

Steve Jobs Announces Think Different Campaign

Steve Jobs Announces Think Different Campaign
Dear Business Leader, It's stunning how the public sees conflict as arguments, things that happen in court, or divorces. It kind of confirms why we...

Finding Money In Customer Conflicts

Finding Money In Customer Conflicts
There is money to be uncovered in customer conflicts. 80 percent of customers who switched to a competitor company said the company could have prevented it? 2-minute read.